Terms of service

Last updated: 26 March 2026

Welcome to Active Peaks, your outdoor store. By using our website and purchasing products from activepeaks.com, you agree to the following Terms of Service, which govern the use of our services. Please read them carefully before proceeding with your order.

1. General Information

Active Peaks online shop is owned by: GLOBAL CASHFLOW GROUP CO., LIMITED - Hong Kong

2. Order Processing

Orders are processed within 1–3 business days.

  • Order cut-off time: 6:00 PM. Orders placed after this time will be processed on the next business day.
  • Service area: We currently only accept orders within the United Kingdom, Ireland, and Australia.

3. Shipping and Delivery

  • We offer Free Standard Shipping within the United Kingdom, Ireland, and Australia.
  • Transit typically takes 5-7 business days after the order has been processed.
  • The total estimated delivery time is 6-10 business days from the time you place your order to the time it arrives.
  • Shipping is limited to addresses within the United Kingdom, Ireland, and Australia only.

For more information about shipping and delivery, please see our Shipping Policy.

4. Returns and Refunds

We strive to ensure your satisfaction with every purchase. If you are not completely happy, returns are accepted under the following conditions:

  • Return window: You may return any item within 30 days of receipt.
  • Return shipping costs: If the return is due to customer error (e.g., incorrect size or item), you are responsible for the return shipping costs.
  • Processing time: Once we receive your return, please allow up to 5 business days for processing. We will notify you by email when the return is complete and any applicable refund is issued.
  • Non-returnable items: Personalised items, hygiene-related items, or items returned without their original packaging or missing components may not be eligible for return.

For more information about returns and refunds, please see our Return and Refund Policy.

5. Pricing and Payment

  • All prices displayed on the website are in GBP (£) for UK customers, Euro (€) for Irish customers, and AUD ($) for Australian customers.
  • Accepted payment methods:
    • Credit and Debit Cards (Visa, Mastercard, American Express)
    • Other payment methods available at checkout.

Payments for orders placed on this website are collected and processed by NEXT LEVEL COMMERCE LIMITED (Unit 2A, 17/F Glenealy Tower, No. 1 Glenealy Central, Hong Kong) on behalf of Active Peaks.

6. Product Descriptions

  • We make every effort to ensure product descriptions, images, and pricing are accurate and up-to-date. However, colours may vary due to screen settings.
  • We reserve the right to change product details or pricing at any time without prior notice.

7. Privacy and Data Protection

  • Your privacy is important to us. By using our website and placing an order, you consent to the collection and use of your personal data as outlined in our Privacy Policy.
  • We do not share your personal information with third parties except as necessary for processing your order or when required by law.

8. Limitation of Liability

We are not liable for indirect or consequential damages. Our liability for any claim relating to a purchase is limited to the amount paid for the product in question.

9. Termination

You may discontinue using our website or services at any time. We reserve the right to refuse service to anyone for any reason and may limit or cancel orders at our discretion, especially in cases of suspected fraud or policy violations.

10. Governing Law

  • These Terms of Service are governed by the laws of the United Kingdom, Ireland, and Australia.

11. Changes to Terms of Service

  • We may update these Terms of Service at any time. Updates will be posted on this page with the revised effective date.
  • Please review these terms periodically to stay informed of any changes.

12. Contact Information

If you have any questions about our Terms of Service, feel free to contact us:

Website and Company Name: Active Peaks
Email: support@activepeaks.com
Phone: +447577003025

We usually respond to enquiries within 24 hours on business days.

Customer Support Opening Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
All times are in UK time (GMT in winter, BST in summer).